Online Community of Zenith Builders and Flyers
October 28, 2016.
Now it can be told. On August 4, 2016, the $23,000 plywood crate containing my CH-750 kit arrived looking like this:
FedEx had “reweighed” the 877 pound crate as 415 pounds, and then loaded 450 pounds of freight on top of a box clearly marked FRAGILE in letters six inches high. I didn’t take the end off this crate; this is exactly how FedEx presented it to me.
I took this picture, emailed it to the factory, and asked, “What do you want me to do?” And after a gasp and a pause (we all knew there would be damaged pieces inside) they asked me to accept the shipment, detail the damage; and said that they’d make me whole.
And so began my relationship with the good folks in Mexico, Missouri. Today, I received another crate. It looks like this:
I won’t get to open the box until tomorrow, but I have every reason to believe that not only have they replaced the damaged parts, they've even replaced my FedEx-damaged factory workshop rudder -- not with a new rudder kit, but with a new factory-built rudder.
And that, dear friends, is service. Honest, friendly, trustworthy. If the plane is like the service, and my ride with Roger leads me to believe that it is, I’m in good hands. Thanks, folks.