Online Community of Zenith Builders and Flyers
Choosing an avionics supplier is a difficult decision due to some of the great options available to home builders as well as the significant investment in this part of our aircraft.
After extensive research and soul searching, I finally selected the Dynon Skyview system as the basis for my avionics package and am very pleased with the equipment and especially the fantastic customer service I have received from Dynon Avionics.
I wanted to give my kudos to Dynon for coming to my rescue not once but twice for dumb mistakes I made.
One of the build team (unnamed of course) inadvertently reversed polarity on the panel power supply during bench testing and smoked the display. Dynon took the unit back, fixed and returned to me within two weeks at no cost for the repairs and even paid the return shipping.
During system testing I noted a glitch with the altimeter display during power up. Steve from Dynon responded to my enquiries immediately and spent an inordinate of time helping me trouble shoot the problem, including sending me a new ADAHRS unit at no cost.
Finally traced the problem to a nicked power supply wire to the elevator trim servo. The power supply comes from the Dynon EMS unit and the nick caused a low resistance fault and affected power to other components of the system including, you guessed it, the ADAHRS.
When I had some problems with RFI interference on my Microair radio, Steve also sent me a set of capacitative filters. The filters completely eliminated the problem and the parts were supplied by Dynon at no cost.
For outstanding customer support above and beyond the call of duty as well as fantastic technology, I hereby nominate Dynon Avionics as "Best Avionics Equipment Supplier" to take their rightful place beside Zenith Aircraft Corp as best kit builder and Rotax Research as best engine supplier (IMHO of course).
We are sometimes quick to point out problems or complain about or aircraft and systems but I think it also important to give credit to companies which provide us with great service. Please feel free to add your favourite companies which have gone above and beyond to help you create your dream machine.