Got Caught by the Shipping Process Again

When I ordered my slats/flaps and tail kit, I ordered it online, paid the deposit and sat back waiting for it to be shipped. The "confirmed" shipping date came and went so I called and was told they waiting for final payment which I thought was odd since they already had my credit card. And also how was I to know they were waiting for me to pay?

 

This time when I ordered the wings I made a note in the comments box online to please take final payment when ready (this was a suggestion from them) and once again the shipping date has come and gone without a word. 

 

So I called them just now and sure enough they are waiting for the final balance. I said I had already given approval and the response was great, it will be shipped shortly, and the lady said that she was way behind with her phone calls so maybe at some point I would have gotten a call?

 

Its really no big deal (other than I am paying someone to receive the kit and he needs to know when its arriving) but other Zenith customers I've talked to say they order the kit, pay and it ships, none of these delays.

 

My lesson learned (again) is to call before shipping date and make sure they know they can take the payment.

 

Edit: and this is no slam on Joyce or any of the Zenith people, I'm glad they are busy if it means Zenith is doing well and the kits are going strong.

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Comment by Sebastien Heintz on July 12, 2011 at 12:17pm
Oops. Paul, we're sorry about the delay.
Thanks for your understanding and patience.

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